This Privacy Policy explains how Prime Valley, operating the WonderEbooks platform (“WonderEbooks”, “we”, “us”, or “our”), collects, uses, stores, and protects personal information when you visit our website, purchase our products, contact us, or otherwise interact with WonderEbooks.
We respect your privacy and aim to collect only the information reasonably required to operate our website, process orders, provide customer support, communicate with customers, and improve our services.
1. Information We May Collect
Depending on how you interact with WonderEbooks, we may collect basic information such as your name, email address, mobile or phone number, billing or transaction information, order details, purchase history, and information that you voluntarily provide when contacting us.
We may also receive technical information associated with your use of our website, such as device information, browser information, IP address, approximate location derived from technical information, website activity, and similar technical data where collected through standard website technologies.
We do not intentionally request sensitive personal information unless it is necessary for a specific lawful purpose.
2. How We Use Your Information
We may use personal information to process and fulfil purchases, deliver digital products, provide customer support, respond to enquiries, communicate regarding orders, maintain transaction records, prevent fraud or misuse, operate and improve our website, understand customer preferences, maintain business records, and comply with applicable legal obligations.
Where permitted by applicable law and subject to applicable consent requirements, we may also contact you through email, WhatsApp, SMS, phone calls, or other electronic communication methods regarding our products, services, offers, updates, and promotional communications.
3. Marketing Communications
If you have provided your contact information or otherwise consented to receive promotional communication where consent is required, WonderEbooks or Prime Valley may contact you through email, WhatsApp, phone, SMS, or other communication channels.
You may request that we stop promotional communications by contacting us or using an available unsubscribe or opt-out mechanism.
However, we may continue sending essential transactional or service-related communications where necessary, such as order confirmations, purchase information, support responses, security notifications, or legally required communications.
4. Payment Information
Payments may be processed through third-party payment providers such as Razorpay, SuperProfile, or other payment processors used by WonderEbooks.
Where a third-party payment provider processes your payment, your payment information may be handled directly by that provider under its own terms and privacy practices.
We do not intend to collect or store complete card numbers, banking passwords, UPI PINs, or similar highly sensitive payment credentials on our own systems.
5. Third-Party Service Providers
We may use third-party providers to operate our business, including payment processors, email providers, website hosting providers, analytics providers, communication platforms, customer-support tools, marketing platforms, security services, and digital-delivery platforms.
Such providers may process information on our behalf where necessary to provide their services.
We expect service providers handling personal information to apply reasonable safeguards and use information only for legitimate purposes connected with the services they provide.
6. Cookies and Similar Technologies
WonderEbooks may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, maintain security, measure marketing effectiveness, and improve the user experience.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
7. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no website, online transmission, storage system, or electronic communication can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted or stored electronically.
8. Data Retention
We may retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, maintain transaction and business records, provide customer support, resolve disputes, prevent fraud, comply with legal requirements, and protect our legal rights.
When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements and our operational practices.
9. Your Rights and Requests
Subject to applicable law, you may contact us regarding personal information that we hold about you and may request appropriate access, correction, updating, or other action available to you under applicable data-protection law.
Where applicable, you may also request withdrawal of consent for processing based on consent.
Requests should be sent to support@wonderebooks.com or getwonderebooks@gmail.com.
We may need to verify your identity before acting on certain requests.
10. Children
WonderEbooks is intended for users who are 18 years of age or older. We do not knowingly provide products for purchase to persons under 18.
If we become aware that personal information has been provided by a person who does not meet the applicable age requirement, we may take appropriate steps to delete or restrict such information, subject to applicable law.
11. Business Transfers
If Prime Valley or WonderEbooks undergoes a merger, restructuring, acquisition, sale of assets, financing, or similar business transaction, personal information may be transferred as part of the relevant business assets, subject to applicable law.
12. Legal Disclosures
We may disclose personal information where reasonably necessary to comply with applicable law, legal proceedings, lawful government requests, court orders, regulatory requirements, fraud prevention, security investigations, enforcement of our Terms, or protection of our legal rights, property, users, or others.
13. External Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, content, or policies of third-party websites.
You should review the privacy policies of third-party websites before providing them with personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.
The updated version will be published on this page with the revised effective date.
15. Contact Us
For privacy-related questions or requests, please contact:
Prime Valley / WonderEbooks
Email: getwonderebooks@gmail.com
Support Email: support@wonderebooks.com
You may also visit our Contact Us page.
Please review our Terms of Use, Refund Policy, and Disclaimer.